FAQ

Artwork

What kind of artwork can I send? And, what if I don't have artwork?

Don’t worry. Send us what you have. Our professional art team will work with what you have to create exactly what you need for FREE. Don’t have art? Just tell your sales rep what you’re thinking of, and we’ll create it for you for FREE. We know many other companies charge for helping with artwork, but at LogoTags we know artwork can be difficult and offer our help as a complimentary service. Please note that if your artwork file is larger than 10MB you will need to utilize a FTP.

Do you keep my art on file?

Yes! LogoTags keeps your art on file to make reordering easy and simple. Just contact us and we will put your reorder into production immediately.

Where do I send my artwork?

You can either attach it to our quote form and it will be sent to us with your inquiry or you can also send your artwork to sales@logotags.com or e-mail directly to your sales representative.

Can I specify a PMS color for my custom product?

Depending on the process we can. LogoTags can work off the pantone color chart. Just let us know which colors we should be working towards in the ‘comments’ section in the order process, or just let your sales representative know and they will guide you through the process.

Shipping & Delivery

How fast will I get my order?

Approximate production times are listed for every item on the site. This is the range of the number of business days it takes to print, manufacture, and make your item after you’ve approved your artwork. The number of days for delivery depends on the shipping method you choose. If you need an item faster than the production time shown or if you have any questions contact us – we love a challenge and would be happy to help!

Can I split my order and ship to multiple locations?

Sure! Just let your sales representative know (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist. However, please note there may be additional charges.

Can I ship internationally?

In many cases yes. It’s best to work with our sales team on this as each case is different and we want to make sure you receive the best service possible. Please contact us!

Please note that all duties, taxes, VAT and the similar are your responsibilty

Can I ship on my own shipping account?

Yes. Just let your sales representative know (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to help.

Payment

What type of payments do you accept?

We accept checks, paypal, and all major credit cards. You can also request an open account and we will send you a credit application. Please allow extra time for this credit checking process. Your order can’t go into production until your account has been opened. Our terms are net 30 days. We also offer open account for most government and educational institutions. International customers please call for available payment options.
We also accept school and government purchase orders

Privacy

LogoTags recognizes your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. You can view our full privacy policy and terms and conditions here.

General Ordering Information

Can I cancel or change my order?

You can cancel at any time prior to the order going into production. Once items have gone into production we can no longer accept a cancellation. If you need to change your order for any reason, please contact your sales representative and they’ll be happy to assist you.

What are set up charges?

Some of the items we offer have ‘set-up’ charges. We try to limit these as much as possible, but they are necessary for some items because of the nature of the production process. It is important to note these are NOT art charges. Keep in mind that if you ever place an exact reorder within 2 years for the same item you do not have to pay the set up charge again!

If I reorder an item will I pay set-up charges again?

No! If you place an exact reorder within 2 years (same art and item) you aren’t charged a set-up charge again.

Will I see a proof before my order goes into production?

Yes! Unless it is an exact reorder, you always see an ‘e-proof’ of your item which must be approved by you before we proceed!

Can I order in quantities smaller or larger than those shown?

Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please call 914-664-7500 as additional discounts are available.

Use of Trademarks

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork. please see our T & C for details

Notes about our site

The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.
All prices and product information are subject to change without notice.